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 Dear Taco,
When I learned of your WAGS valve product I knew I had to have it installed for my peace of mind, as you'll learn from my story below.
While I was out of town overnight on business I retrieved a message off my office voice mail system called in by my home security company. They said a neighbor had reported driving by and seeing water flowing out between the brick line and the floor foundation. I then called my neighbor and learned he had turned off the water supply to the house once this was discovered and called the service company.
I arrived back at my home that day to find water standing on the floor and soaked in the carpet throughout my 2300 square foot one story house. Walking through my home it wasn't long before I discovered the flooding source. The ceiling in the guest bathroom had crashed in from the water heater above the attic. For some reason the tank had cracked or rusted out causing a continuous flow of water since the water line does not shut off.
 (Surprisingly, I had previously had the heater checked 3 months earlier by a local plumbing company. The plumbing company. The plumbing company came out and ran a through inspection check of the heater for any problems and flushed the tank to clean out any material and reported no problems.)
As you can imagine the water flow coming out of the heater tank was not a "leak" but a full force flow similar to the amount you might see out of your bathtub faucet turned wide open. This flow level was too great to be contained and drained by the drip pan under the heater.
I had to have a reclamation company, provided by the insurance company, remove furniture, pull up all the carpet and remove the soaked foam padding and finally set up fans to blow air throughout the house. It took a full 3 days after the carpet was ripped out before I could finally get the insurance adjuster out. This then began the long inconvenient process of getting a crew to remove the old heater, install a new heater, begin repairs on the ceiling, walls, baseboard trim and install new carpet. The whole process from flooding to final installation of new carpet took about 5 weeks to gather all the different shill repairmen involved.
 Prior to learning about your WAGS valve I had been contemplating a way to move the water heater from the attic to avoid another catastrophe. Plus I felt this would be essential as a selling point for any homebuyer if I ever needed to move. I was extremely happy to learn about your new product and leaped without hesitation to get a WAGS valve installed, because once you've been flooded by this type of mishap it becomes an uneasiness and concern especially when you're away from home.
Sincerely yours,
Chuck
P.S. The busted heater was a (Name deleted) installed in February 1993. It ruptured in January 1999. My insurance claim came to a payment of $4,288.94 after depreciation and deductible. Total repairs exceeded $5,400.
All the home in my neighborhood are built with the water heaters in the attic and I bet several neighbors would be interested in your product especially after witnessing my fiasco.
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